1. Information We Collect
We collect several types of information from and about users of our website:
1.1 Personal Information
- Name and contact details (email, phone, address)
- Payment information (credit card details processed securely)
- Passport information for tour bookings
- Travel preferences and special requirements
1.2 Non-Personal Information
- Browser type and version
- IP address and general location
- Pages visited and time spent on site
- Referring website addresses
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your tour bookings
- To communicate with you about your reservations
- To send promotional materials (with your consent)
- To improve our website and services
- To comply with legal obligations
- To prevent fraud and ensure security
3. Data Sharing and Disclosure
We may share your information with:
- Service providers (hotels, transportation companies, guides)
- Payment processors for transaction completion
- Legal authorities when required by law
- Affiliated companies for operational purposes
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security assessments
- Employee confidentiality agreements
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us using the information below.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Booking information is typically retained for 7 years for accounting and legal compliance purposes.
7. International Data Transfers
As a tour operator in France, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.
8. Contact Us
For privacy-related inquiries or to exercise your rights, please contact:
Data Protection Officer
Tudor Arms Tours
Email: contact@tudorarmstours.com
Phone: +33 2 404 83 863
